AAOA Annual Meeting 2019
Annual Meeting Faculty
Karen Zupko is a nationally recognized speaker, writer and consultant in the otolaryngology community. She has participated in AAO-HNS annual meeting programs since 1984, taught the AAO-HNS Coding workshops for years, and taught at AAFPRS and state meetings. Karen is a known friend to the otolaryngology community, and has written articles for The Bulletin, worked with the Association of Otolaryngology Administrators, and participated in the Cherry Blossom Festival and the Windy City Symposium as a planner and speaker. Karen has contributed a chapter on referral-building for otolaryngologists to the Mosby Year Book series, and co-authored a chapter on personnel administration.
KarenZupko&Associates has worked with over 227 otolaryngology practices to improve patient satisfaction, reduce risk, save money, economize on time, and enhance revenue – legally. KZA, now 23 strong, has a unique expertise in otolaryngology practices. Prior to opening her firm in 1985, Ms. Zupko directed the American Medical Association’s Department of Practice Management. Her articles on management and marketing have been published in Hospital Physician, Physician Management and The Journal of Medical Practice Management.
Ms. Zupko is on the board of editorial consultants of Medical Economics magazine. She has served on the board of trustees of Chicago’s Grant Hospital and is active in many national organizations. Ms. Zupko is a graduate of the University of Kansas and a Chicago native.
Cheyenne is an innovative, solutions-oriented senior consultant with KarenZupko & Associates who delivers pragmatic business solutions that boost revenue, streamline workflow, and increase operational efficiency. “You cannot manage what you do not measure” is Cheyenne’s guiding principle, and she leverages this wisdom to make sound, databased decisions.
With a unique blend of technology know-how, training skills, operations anagement, and financial expertise, Cheyenne has helped more than one hundred surgical practices improve the bottom line. From scheduling and front desk operations, to patient flow, surgery scheduling, EHR utilization, and effective billing office processes, Cheyenne designs and implements process improvements by leveraging people and technology.
Her wizardry with most practice management systems, plus a deep knowledge of best practice workflows, makes her an in-demand advisor to practices seeking to augment their technology training and implementation. Known affectionately as “coach” to many practices, Cheyenne customizes technology training programs and delivers customer service and patient coordinator training to individuals as well as entire practice teams.
A friendly and upbeat instructor, Cheyenne draws upon her field experience to convey relevant and timely information in a way that everyone in the audience can relate to and learn from. She earns rave reviews from course attendees at the KZA ENT Coding and Reimbursement Workshops, and speaks regularly for organizations such as the American Academy of Otolaryngic Allergy, Association of Otolaryngology Administrators, Fuel Medical, Allmeds, and other specialty societies and industry groups.
Prior to joining KarenZupko & Associates, Cheyenne was a Director in a primary care practice where she moved the practice from operating at a loss to operating at a profit in less than one year. While there, she led an implementation team to open a clinic site fully functional on an EHR. Cheyenne also spent seven years in public accounting, providing accounting and consulting services to medical practices.
Cheyenne earned an M.B.A. and B.S. in accounting from Troy State University (now Troy University) in Troy, Alabama. She is an inductee to the Accounting Hall of Honor in recognition of her professional accomplishments. Cheyenne is president of the Fat Disorders Research Society and past president of the Illinois Medical Group Management Association.
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